Last updated: 20 September 2025

1. Introduction

Welcome to Chillpill (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website (thechillpill.in) or contact us to request catering or event services. By using our website or contacting us, you agree to the terms below.

2. Contact & Business Details

• Email: Chillpillsocials@gmail.com
• Phone: +91 88726 10006 | +91 82888 02900
• Physical Address: F381, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055
• Service area: Chandigarh, Mohali, Panchkula
• Opening hours: 24 Hrs (24×7)

3. Information We Collect

When you use our website or get in touch, we may collect:

• From booking forms & enquiries: name, contact number, event date, number of guests, menu selections, live counter / bar / butler / crockery requirements, event address, and other event specifics
• Automatically: technical data like your IP address, browser type, device type, and pages visited
• Communications: messages, emails, phone or WhatsApp conversations

4. How We Use Your Information

We use your information to:

• Respond to enquiries and confirm bookings
• Plan and deliver catering/event services (menu, staffing, logistics)
• Send booking confirmations and updates you request
• Improve our services and website
• Comply with any legal / safety / regulatory obligations
• Only send marketing/promotional messages if you opt in

Important: we do not collect payment card details or use online payment gateways; all payment arrangements are handled offline or in person.

5. Sharing & Third-Party Services

We may share information with:

• Partners helping with your event (decor, rentals, staff)
• Logistics or delivery providers when required
• Hosting, analytics, and communications service providers
  We do not sell or rent your data for marketing purposes.

6. Cookies & Tracking

We may use cookies and similar tools for analytics and site functionality. You can manage cookies in your browser settings; some site features might be affected if cookies are disabled.

7. Data Retention

We keep personal data only as long as necessary for providing our services, event support, legal compliance, or resolving disputes. After that, we either delete it or anonymize it.

8. Security

We use reasonable technical and organizational measures to protect your information. However, complete security cannot be guaranteed over the internet.

9. Children

Our services are not directed at children under 18. We do not knowingly collect information from minors. If we find such data, it will be deleted immediately.

10. Your Rights

You may have rights to:

• Access the data we hold about you
• Correct or update incorrect data
• Delete your data when there is no reason to retain it
• Object to or restrict how we process your data
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

11. International Transfers

If your data is stored or processed outside India (e.g., on cloud servers), we are committed to applying protections so your data remains safe and in compliance with this policy.

12. Changes to This Policy

We may update this policy from time to time. We’ll change the “Last Updated” date accordingly. For material changes, we’ll notify via the website or email (if we have it).

13. Contact Us (Privacy Requests)

Physical Address: F381, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055

Email: Chillpillsocials@gmail.com

Phone: +91 88726 10006 | +91 82888 02900